Meet Our Team



Janice M. Dzigiel
Executive Director
As top administrator, Janice oversees operations and compliance with federal, state and contractual requirements. Janice has been the STC executive for a decade. She holds a BS in gerontology from Kent State University and a Masters of Public Administration from Cleveland State University.  Her 30-plus years of experience in aging include direct service, workforce development, and program management. jdzigiel@ridestc.org



Catherine Ciha
Director of Development
Catherine oversees grants management, fundraising, marketing and communications. Catherine has more than 20 years of management and philanthropic experience in healthcare and services for older adults. cciha@ridestc.org 



Edward Eucker
Director of Operations
Ed manages the daily transit operations and supervises drivers.  He ensures STC efficiently manages resources, including vehicle maintenance and repairs, service delivery, quality management and safety. Ed has over 30 years of experience in transit and logistics.eeucker@ridestc.org 



Chris Pakiz
Director of Finance/Human Resources
Chris oversees the overall financial integrity of the organization, including contract review and approval, vehicle acquisition, insurance, accounts receivable and accounts payable. Chris is a CPA with more than 15 years’ non-profit finance experience.cpakiz@ridestc.org 



Marti Pytel
Call Center Director
Marti supervises the call center operations, including scheduling, dispatch and outbound confirmation calls to riders. Marti has nearly 15 years’ experience in call center staffing and management as well as customer service experience through her prior career in banking. mpytel@ridestc.org 


Phil Cox
Phil Cox
Fleet and Driver Supervisor
Phil monitors vehicle conditions, accidents/incident follow-up and depot supplies for the West Side. pcox@ridestc.org



Dezmon Smedley
Fleet and Driver Supervisor
Dezmon  monitors vehicle conditions, accidents/incident follow-up and depot supplies at the East Side Depot.dsmedley@ridestc.org 

Chris Vertal
Human Resource Assistant
Chris processes payroll, oversees employment records and annual competencies. Schedules pre-employment background checks, and drug/alcohol screens, orientation, training and certifications. Compiles data for reports and billing. cvertal@ridestc.org 

Call center Staff
STC schedulers and dispatchers process phone calls, book trips, create and manage daily routes. They communicate changes to drivers during their routes and respond to questions or concerns from drivers.

Diane L. Conway dconway@ridestc.org
Debra Fratiani dfratiani@ridestc.org
Susan L. Hein shein@ridestc.org
Michael Kelley mkelley@ridestc.org
Rita Nelson rnelson@ridestc.org
Teresa Prichard tprichard@ridestc.org
Phillip Ridenour pridenour@ridestc.org
Roberta ‘Robbi’ Shimmin rshimmin@ridestc.org
Paul Strachan pstrachan@ridestc.org

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County Appoints two new STC board members

STC Board of Directors welcomed two new board members, appointed by Cuyahoga County Executive Armond Budish. Eric P. Martin, business manager for the Division of Senior & Adult Services (DSAS) Cuyahoga County, and Pamela Studamire-Rosado, community services coordinator, United Labor Agency join the leadership of the non-profit countywide paratransit provider. They will serve three-year terms. Executive Director Janice Dzigiel (center) welcomed Eric and Pam with orientation on our transportation services for Cuyahoga County seniors. Learn more about our latest board members here.