Meet Our Team

Laura Kleinman
Executive Director

Laura Kleinman joined STC as Executive Director on December 6th, having previously worked for different economic development non-profit organizations in the Cleveland area. Most recently, Laura was the Vice President of Services at University Circle Inc., the development, service, and advocacy arm for the University Circle neighborhood on Cleveland’s east side. In this position, she was responsible for neighborhood services that keep University Circle safe, clean, attractive, and vibrant in addition to education programs that support school-aged children and small business owners. When Laura started at UCI, she created an arts program for older adults, “Coffee with a Curator.” In partnership with Tri-C, the program provided an opportunity over several weeks, to meet with different museum curators and learn about specific exhibits and artifacts at various University Circle cultural attractions. Laura is not surprised at her transition to STC. “I’ve always known about the importance of providing learning and experiential opportunities to older adults. It’s rewarding to watch the impact these experiences have and I’m glad I have the opportunity once again, to help older adults do what they need to do as well as what they want to do.”

Laura has really enjoyed her first month on the job, learning about STC’s operations, the communities and clients it serves, and meeting the office staff and drivers. She has been really impressed with the STC drivers’ commitment and enthusiasm for their jobs. “STC drivers understand the importance of the service as well as the impact they have on clients. They genuinely care about our community residents and it’s obvious that many clients and drivers look forward to seeing each other on these trips.”

If you have a question for Laura or would like to provide feedback to her, please reach out at …….

Laura Kleinman
Executive Director
Senior Transportation Connection
P: 216.265.4101
M: 216.978.9715
E: lkleinman@ridestc.org

Edward Eucker
Director of Operations
Ed manages the daily transit operations and supervises drivers.  He ensures STC efficiently manages resources, including vehicle maintenance and repairs, service delivery, quality management and safety. Ed has over 30 years of experience in transit and logistics.eeucker@ridestc.org 

Marti Pytel
Call Center Director
Marti supervises the call center operations, including scheduling, dispatch and outbound confirmation calls to riders. Marti has nearly 15 years’ experience in call center staffing and management as well as customer service experience through her prior career in banking. mpytel@ridestc.org 


Sidney Smith
Manager of Recruitment and Development
Sidney recruits new drivers along with training new drivers and keeping up training with seasoned drivers as well. ssmith@ridestc.org

Call Center Staff
STC schedulers and dispatchers process phone calls, book trips, create and manage daily routes. They communicate changes to drivers during their routes and respond to questions or concerns from drivers.

 

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Accessible transportation for older adults

Get Going With STC Do you have trouble getting around because you don’t drive? Are you age 60 or older, or have disability? STC will take you to medical appointments, senior centers, grocery shopping and more! Senior Transportation Connection provides coordinated, efficient, affordable transportation for seniors and adults with disabilities throughout Cuyahoga County, Ohio. If you're an older adult or someone with disabilities, learn how low cost rides with STC can help. If you see your hometown or an agency you use here, call us to find out how you can get going with STC! STC has accessible vehicles with ramps or lifts for easy, comfortable entry. “Door to door” assistance from trained drivers delivers exceptional customer service and a personal experience. When you reserve a ride, you will speak to a real person in our Cleveland-based Call Center -- No getting stuck in an automated menu, pressing buttons! Our goal is to keep our passengers connected to their community activities, medical care and hot meals with friends. You will ride safely and in comfort if you use a wheelchair, walker or other equipment. If you need someone to help, your personal care aide can accompany you. How it Works Once approved, you can make reservations for trips three days or more in advance. The service is available weekdays. Your community defines where we travel, what kinds of trips are allowed, the fees and hours of operation. We confirm all this when you schedule your ride. Since communities and agencies pay for most of the trip, we work together to keeps costs affordable and your fees manageable. STC also asks for charitable donations and grants to help cover the services’ costs. Make your gift to non-profit STC here. Call STC today to find out how you can get going!