A Benefit for Senior Transportation Connection
Thursday, May 9th 2024 —6:00 PM
Join us for an evening filled with connection and celebration and make an impact in our community by supporting Senior Transportation Connection.
Meet Our Team
Laura Kleinman
Executive Director
Laura Kleinman joined STC as Executive Director on December 6th, having previously worked for different economic development non-profit organizations in the Cleveland area. Most recently, Laura was the Vice President of Services at University Circle Inc., the development, service, and advocacy arm for the University Circle neighborhood on Cleveland’s east side. In this position, she was responsible for neighborhood services that keep University Circle safe, clean, attractive, and vibrant in addition to education programs that support school-aged children and small business owners. When Laura started at UCI, she created an arts program for older adults, “Coffee with a Curator.” In partnership with Tri-C, the program provided an opportunity over several weeks, to meet with different museum curators and learn about specific exhibits and artifacts at various University Circle cultural attractions. Laura is not surprised at her transition to STC. “I’ve always known about the importance of providing learning and experiential opportunities to older adults. It’s rewarding to watch the impact these experiences have and I’m glad I have the opportunity once again, to help older adults do what they need to do as well as what they want to do.”
Laura has really enjoyed her first month on the job, learning about STC’s operations, the communities and clients it serves, and meeting the office staff and drivers. She has been really impressed with the STC drivers’ commitment and enthusiasm for their jobs. “STC drivers understand the importance of the service as well as the impact they have on clients. They genuinely care about our community residents and it’s obvious that many clients and drivers look forward to seeing each other on these trips.”
If you have a question for Laura or would like to provide feedback to her, please reach out at …….
Laura Kleinman
Executive Director
Senior Transportation Connection
P: 216.265.4101
M: 216.978.9715
E: lkleinman@ridestc.org
Edward Eucker
Director of Operations
Ed manages the daily transit operations and supervises drivers. He ensures STC efficiently manages resources, including vehicle maintenance and repairs, service delivery, quality management and safety. Ed has over 30 years of experience in transit and logistics. eeucker@ridestc.org
Marti Pytel
Call Center Director
Marti supervises the call center operations, including scheduling, dispatch and outbound confirmation calls to riders. Marti has nearly 15 years’ experience in call center staffing and management as well as customer service experience through her prior career in banking. mpytel@ridestc.org
Sidney Smith
Manager of Recruitment and Development
Sidney recruits new drivers along with training new drivers and keeping up training with seasoned drivers as well. ssmith@ridestc.org
Call Center Staff
STC schedulers and dispatchers process phone calls, book trips, create and manage daily routes. They communicate changes to drivers during their routes and respond to questions or concerns from drivers.