CUSTOMER STORIES

When Family is Far Away, STC Keeps Seniors on the Go

Sadi Francis & Tiffani
Senior Transportation Connection (STC) is committed to providing comprehensive, efficient, and affordable transportation for senior adults in Cuyahoga County. But, our customers are not just the seniors who get on the bus –we’re also a vital service for family members who cannot be there to help.

Like many of us whose careers and life paths take us from our childhood homes, Staci Morgan lives in Columbus and her sister Tiffani Morgan lives in Akron. Their biggest concern for their mom Sadi Morgan and grandmother Francis Gallatin is transportation so they continue to live independently in their Olmsted Falls home. The sisters want the peace of mind knowing Sadi and Francis enjoy their lives to the very fullest.

“My mom and grandma have used STC for several years, Staci explained. It is the best, affordable way for them to continue to enjoy their independence. And, it brings me comfort knowing they have reliable transportation services.”

Many riders rely upon STC for their medical appointments, but that is not all we do! Sadi and Francis take full advantage of the social opportunities STC provides: Mom plays cards with friends and they both enjoy shopping. They have their freedom without asking friends for rides, or having their kids and grandkids weigh them down! Staci quipped.

They also value the drivers’ customer service and courtesy. Assistance with grocery bags and the door to door driver escort are especially helpful. All of the drivers are helpful, but Harold in particular is extremely kind. He has made a great impression on the entire family, Staci said.

Ten years ago, Olmsted Falls was among the first communities to contract with STC to provide transportation for its seniors. We are proud to celebrate a decade of service ensuring Francis, Sadi and all its senior residents continue to enjoy living in their home community.

For more information on STC services, please call 1-800-983-4782.

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North Olmsted residents give STC Plus a spin

STC Plus, The new evening and weekend Senior Transportation Connection service, booked its first passengers in April. STC Plus, the new evening and weekend Senior Transportation Connection service, booked its first passengers in April. It offers North Olmsted residents new, accessible transportation possibilities at different times and to different places. Executive Director Janice Dzigiel explained that "Our goal is to help people connect to social, recreational and worship opportunities. We encourage people to consider group outings to a movie and dinner, or perhaps a play or shopping.  We look forward to exploring new activities and locations with our passengers."

Our first passengers

Our very first STC Plus passenger had a practical reason for calling. Joanne Holchin was reluctant to reschedule a late afternoon physician appointment. She knew it would not be finished in time, so she arranged for STC Plus to bring her home. "I am looking forward to all the places where I now can go," Joanne said. STC Plus took Linda Bokan and her son Michael to St. Richard's Church on Easter morning. Linda is a long-time rider who enjoyed attending this special day with her son. They've already booked their next outing. Thanks to a federal grant from the National Aging & Disability Transportation Center, STC Plus offers one free trip to encourage seniors and adults with disabilities to try the new service. Individuals can contact STC directly to arrange for a vehicle that meets their mobility needs, operated by a trained driver. Call today to find out how STC Plus can drive your social life.