In 1993, in response to the start of GCRTA’s
Americans with Disabilities Act (ADA) Complimentary Paratransit
operations, which ended service for seniors with no disabilities,
the Metropolitan Area Specialized Transportation (MAST) Group developed
a county-wide action plan for meeting the paratransit needs of
non-ADA eligible elderly.
Incremental improvements were made to
senior transportation services in individual communities, but
comprehensive county-wide service was lacking.
In 2001, at the behest of the Board of Cuyahoga
County Commissioners, the County’s Department of Senior Adult
Services (DSAS) and the Cuyahoga County Planning Commission, with
the support and guidance of the Western Reserve Areawide Agency
on Aging, the Transportation Consortium Coordinating Committee
(TC3)and other social service groups, submitted a grant request
to the Mt. Sinai Health Care Foundation to develop a strategic
plan to address the mobility needs of the growing senior population.
In October 2001, the Mt. Sinai Health Care Foundation
awarded the County Commissioners a $247,323 grant to complete a
strategic plan for senior transportation. The County secured the
services of RLS and Associates to develop the strategic plan United
Way’s Senior Success Vision Council identified the development
of a coordinated transportation system for older persons as a top
Working under the guidance of the Senior Transportation
Working Group, RLS and Associates developed a comprehensive strategic
that is based on the following principles:
the quality and quantity of transportation services.
the Family of Services Approach which will provide a range
of transit services and integrate non-traditional
services (neighborhood circulators and on-demand buses) with traditional
- Provide a variety of services. While more
transit dependent than the general population, many seniors
have active lifestyles
and different transportation needs depending upon the time of day,
season and location.
The Senior Transportation Working Group recommended
an organizational structure that incorporates central management
of paratransit services,
close coordination with the GCRTA and a regional service delivery
In February 2005 Senior Transportation Connection
of Cuyahoga County was established as a nonprofit corporation,
and the central
entity to manage and coordinate county-wide delivery of senior
transportation services. It is based on business models and its
intent is to establish new methods for providing senior transportation
- Consolidating networks of individual
operators into multiple formal collaborations providing service
over a broad region.
Integrating facilities, equipment and
systems for better buying power and quality service across
- Using Information Technology as the
central organizing component to allow for state-of-the-art
customer service and
- Developing a more centralized management structure to replace the
existing fragmented jurisdictional and organizational structure.