Scheduling a Ride

Contact the STC Call Center at: 216-265-1489

First time users must complete pre-registration. Your home community may have other procedures and we can help you with that, too.

Schedule Your Trip
All trips must be scheduled at least three business days prior and can be scheduled up to two weeks in advance. You will be asked to confirm your name, address, city and telephone number.

Please have your destination address and phone number, suite or room number, time of appointment and return time.

Cancellations
To cancel a trip, please leave a message as soon as you decide to cancel. You can leave a message after business hours.

Enjoy the friendly, courteous and professional service.
Your driver may arrive up to 10 minutes before or after your scheduled pick up time.

The drivers will wait up to five minutes if you are running a little late. The driver will take reasonable steps to let you know that the vehicle is waiting.

If your appointment ends more than 30 minutes early, contact the Call Center and we will try to arrange an earlier pick up for you. If not available, you will be picked up at your originally scheduled time.

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216-265-1489

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County Appoints two new STC board members

STC Board of Directors welcomed two new board members, appointed by Cuyahoga County Executive Armond Budish. Eric P. Martin, business manager for the Division of Senior & Adult Services (DSAS) Cuyahoga County, and Pamela Studamire-Rosado, community services coordinator, United Labor Agency join the leadership of the non-profit countywide paratransit provider. They will serve three-year terms. Executive Director Janice Dzigiel (center) welcomed Eric and Pam with orientation on our transportation services for Cuyahoga County seniors. Learn more about our latest board members here.