Scheduling a Ride

Contact the STC Call Center at: 216-265-1489

First time users must complete pre-registration. Your home community may have other procedures and we can help you with that, too.

Schedule Your Trip
All trips must be scheduled at least three business days prior and can be scheduled up to two weeks in advance. You will be asked to confirm your name, address, city and telephone number.

Please have your destination address and phone number, suite or room number, time of appointment and return time.

Cancellations
To cancel a trip, please leave a message as soon as you decide to cancel. You can leave a message after business hours.

Enjoy the friendly, courteous and professional service.
Your driver may arrive up to 10 minutes before or after your scheduled pick up time.

The drivers will wait up to five minutes if you are running a little late. The driver will take reasonable steps to let you know that the vehicle is waiting.

If your appointment ends more than 30 minutes early, contact the Call Center and we will try to arrange an earlier pick up for you. If not available, you will be picked up at your originally scheduled time.

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216-265-1489

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STC Serves Rose Centers Passengers

STC will provide transportation for seniors attending programs at the Rose Centers for Aging Well, effective Feb. 1, 2017. About 250 senior adults rely upon transportation to participate in congregate meals, social, health and wellness programming Monday through Friday at the following Cleveland and East Cleveland Rose Center locations:
  • Ernest J. Bohn, 1667 Ansel Rd., 216.373.1913
  • Gunning Park, 16700 Puritas Rd., 216.373.1917
  • King Kennedy, 2501 East 59th St.. 216.373.1918
  • East Cleveland, 16200 Euclid Ave., 216.373.1919
  • Paul W. Alandt Lakeshore, 6600 Lakeshore Blvd. 216.373.1915
STC will also provide transportation for special outings for center participants and expects to deliver about 15,000 trips during the year.  Older adults seeking transportation to Rose Centers location should contact their local Rose Center directly to obtain qualifications and details. “STC is pleased to provide access to the quality services the Rose Centers offer,” said Janice Dzigiel, STC executive director. “Our purpose is to be a critical ‘connection-maker’ for seniors who do not drive and need access services like STC to stay active. One third of our passengers rely upon a wheelchair, walker or cane. Not only do our vehicles accommodate them in comfort, our drivers are trained to offer the appropriate customer service and assistance.” The Rose Centers for Aging Well LLC, a subsidiary of the Benjamin Rose Institute on Aging, provides meals to homebound seniors and in neighborhood centers and offers social, health and wellness programs to seniors in the community. “When agencies of the Rose Centers’ caliber partner with STC, it validates the quality of reliability of our services,” Dzigiel said.