Scheduling a Ride

Contact the STC Call Center at: 216-265-1489

First time users must complete pre-registration. Your home community may have other procedures and we can help you with that, too.

Schedule Your Trip
All trips must be scheduled at least three business days prior and can be scheduled up to three weeks in advance. You will be asked to confirm your name, address, city and telephone number.

Please have your destination address and phone number, suite or room number, time of appointment and return time.

Cancellations
To cancel a trip, please leave a message as soon as you decide to cancel. You can leave a message after business hours.

Enjoy the friendly, courteous and professional service.
Your driver may arrive up to 10 minutes before or after your scheduled pick up time.

The drivers will wait up to five minutes if you are running a little late. The driver will take reasonable steps to let you know that the vehicle is waiting.

If your appointment ends more than 30 minutes early, contact the Call Center and we will try to arrange an earlier pick up for you. If not available, you will be picked up at your originally scheduled time.

CTA-Call

To Schedule a Ride Call.
216-265-1489

CTA-Donate

Would You Like to Donate?
Support STC

CTA-Start

Get Registered to Ride.
Start Here

CTA-Meet

Meet Our Team.
Team

Make a Gift to Keep Seniors on the Go

Please make a resolution to support seniors on the go! Start your resolutions early! Your tax-deductible gift to Senior Transportation Connection is always in season, and generous donors help us keep our services affordable and efficient! Passengers Barbara and Allan recently talked with us about why they value STC: “The drivers are prompt & helpful.” “The bus is clean.” “I don’t have to depend on someone to get where I need to go.” We thank our drivers who are out in the cold, taking Allan to the senior center for lunch, and Barbara to see her doctor. They lend a hand to keep riders steady on their feet. And, each year, we cover one million miles across Cuyahoga County, in all weather and road conditions, delivering over 100,000 trips.

Your gift is important!

Donations are essential to keep the STC fleet in top form. They pay for driver training, new vehicles and the latest scheduling technology. But, it's more than that -- Your donation helps to connect our passengers with the destinations that keep them healthy and independent! Please give the gift of independence and mobility to thousands of Cuyahoga County seniors. Support Senior Transportation Connection & keep our passengers connected and active in our community all year long. Make your gift here today! Thank you.