Scheduling a Ride

Contact the STC Call Center at: 216-265-1489

First time users must complete pre-registration. Your home community may have other procedures and we can help you with that, too.

Schedule Your Trip
All trips must be scheduled at least three business days prior and can be scheduled up to two weeks in advance. You will be asked to confirm your name, address, city and telephone number.

Please have your destination address and phone number, suite or room number, time of appointment and return time.

Cancellations
To cancel a trip, please leave a message as soon as you decide to cancel. You can leave a message after business hours.

Enjoy the friendly, courteous and professional service.
Your driver may arrive up to 10 minutes before or after your scheduled pick up time.

The drivers will wait up to five minutes if you are running a little late. The driver will take reasonable steps to let you know that the vehicle is waiting.

If your appointment ends more than 30 minutes early, contact the Call Center and we will try to arrange an earlier pick up for you. If not available, you will be picked up at your originally scheduled time.

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North Olmsted residents give STC Plus a spin

STC Plus, The new evening and weekend Senior Transportation Connection service, booked its first passengers in April. STC Plus, the new evening and weekend Senior Transportation Connection service, booked its first passengers in April. It offers seniors who live in Cuyahoga County new, accessible transportation possibilities at different times and to different places. Executive Director Janice Dzigiel explained that "Our goal is to help people connect to social, recreational and worship opportunities. We encourage people to consider group outings to a movie and dinner, or perhaps a play or shopping.  We look forward to exploring new activities and locations with our passengers."

Our first passengers

Our very first STC Plus passenger had a practical reason for calling. Joanne Holchin was reluctant to reschedule a late afternoon physician appointment. She knew it would not be finished in time, so she arranged for STC Plus to bring her home. "I am looking forward to all the places where I now can go," Joanne said. STC Plus took Linda Bokan and her son Michael to St. Richard's Church on Easter morning. Linda is a long-time rider who enjoyed attending this special day with her son. They've already booked their next outing. Thanks to a federal grant from the National Aging & Disability Transportation Center, STC Plus offers one free trip to encourage seniors and adults with disabilities to try the new service. Individuals can contact STC directly to arrange for a vehicle that meets their mobility needs, operated by a trained driver. Call today to find out how STC Plus can drive your social life.