Scheduling a Ride

Contact the STC Call Center at: 216-265-1489

First time users must complete pre-registration. Your home community may have other procedures and we can help you with that, too.

Schedule Your Trip
All trips must be scheduled at least three business days prior and can be scheduled up to two weeks in advance. You will be asked to confirm your name, address, city and telephone number.

Please have your destination address and phone number, suite or room number, time of appointment and return time.

Cancellations
To cancel a trip, please leave a message as soon as you decide to cancel. You can leave a message after business hours.

Enjoy the friendly, courteous and professional service.
Your driver may arrive up to 10 minutes before or after your scheduled pick up time.

The drivers will wait up to five minutes if you are running a little late. The driver will take reasonable steps to let you know that the vehicle is waiting.

If your appointment ends more than 30 minutes early, contact the Call Center and we will try to arrange an earlier pick up for you. If not available, you will be picked up at your originally scheduled time.

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To Schedule a Ride Call.
216-265-1489

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Help STC Get Going on #GivingTuesday

Nov. 28  is #GivingTuesday - Your gift to STC keeps seniors on the go!
Senior Transportation Connection joins charities across the U.S. in giving thanks on #GivingTuesday. We ask you to contribute to our Mission to provide accessible transportation to older adults. Passengers Barbara and Allan recently talked with us about why they value STC:
“The drivers are prompt & helpful.” “The bus is clean.” “I don’t have to depend on someone to get where I need to go.”
Each year, STC covers one million miles across Cuyahoga County, in all weather and road conditions, delivering over 100,000 trips.  Donations are essential to keep the STC fleet in top form. They pay for driver training and the latest scheduling software. But, it's more than that -- Your donation helps Allan get to the senior center for lunch, or Barbara to see her doctor. Your donation helps to connect our passengers with the destinations that keep them healthy and independent!
Please give the gift of independence and mobility to thousands of Cuyahoga County seniors. Support Senior Transportation Connection & keep our passengers connected, healthy and part of our community. Make your gift here today!
Thank you for your #GivingTuesday gift to STC.