Careers

Senior Transportation Connection (STC) is Seeking a New Executive Director

Since 2005, Senior Transportation Connection (STC) has provided comprehensive, coordinated, efficient and affordable transportation to seniors and adults with disabilities throughout Cuyahoga county. STC passengers have mobility challenges due to age, lack of access, disability, frailty or inability to drive, primarily for medical appointments and senior center programs. STC remained open during the COVID pandemic to provide essential services to residents of the 30 communities and organizations served by the organization.

Early in its organizational maturity, STC is on solid ground with strategic priorities in place, a happy and committed staff, and a diverse and devoted Board of Directors. The organization is seeking to hire a new Executive Director to develop the organization into its next stages of growth.

Interested applicants should send a resume with cover letter to: HumanResources@RideSTC.org.

Be sure to reference how you heard about the opening and your salary requirements.

Please share this opportunity with your networks and anyone you may be mentoring who may be a good fit. We thank you for your help spreading the word!

Complete Job Description:
Executive Director, Senior Transportation Connection

Since 2005, Senior Transportation Connection (STC) has provided comprehensive, coordinated, efficient and affordable transportation to seniors and adults with disabilities throughout Cuyahoga county. STC passengers have mobility challenges due to age, lack of access, disability, frailty or inability to drive, primarily for medical appointments and senior center programs. STC remained open during the COVID pandemic to provide essential services to residents of the 30 communities and organizations served by the organization.

Early in its organizational maturity, STC is on solid ground with strategic priorities in place, a happy and committed staff, and a diverse and devoted Board of Directors. The organization is seeking to hire a new Executive Director to develop the organization into its next stages of growth.

The Executive Director will be responsible for overall strategic direction and operations of an established, trusted and high-value organization serving the unique needs of Cuyahoga County’s senior and disabled citizens. This high-visibility position demands someone passionate for the work, laser-focused on delivering the mission, outcome-oriented, and able to comfortably navigate in the public environment to forge relationships with communities, social service agencies, advocacy groups, funders, and appointed and elected officials.

Primary Responsibilities:

  • Ensures organizational strategic and operational plans are aligned with business needs and consistently executed to meet or exceed established goals. Maintains and strengthens sharp focus on organizational mission, ensuring that focus consistently informs and guides all strategy and operations.
  • Ensures the financial sustainability of the organization. Engages in creative and flexible contract negotiations that meet ongoing and changing community needs and the organization’s financial goals. Oversees a multi-faceted fundraising program.
  • Manages effective relationships with local elected officials and other community leaders. Ensures partner communities are maximizing services and keep constituents informed. Continuously works to attract all other communities on the benefits of engaging with the organization.
  • Fosters a positive working environment that continually attracts, retains and motivates a high performing workforce. Practices collaborative leadership.
  • Ensures the organization consistently delivers high quality programs and services, operates in compliance with all contractual and legal requirements, and implements systems to monitor and manage risk on an ongoing basis.
  • Oversees a comprehensive marketing and communications program designed to reach all target program/service, partner and fundraising audiences in, and for, the community.
  • Establishes and maintains strong relationship with the Board of Directors. Develops pipeline of new Board Members to address attrition and help grow the organization’s influence in the community.

Qualifications:

  • Bachelor’s degree required. Post-graduate work strongly preferred. Major in business management, nonprofit management or public administration strongly preferred.
  • Minimum 10 years’ experience in management roles with progressively increasing responsibilities, including management of staff. Budget management and reporting responsibilities required. Strategic planning experience and accountability required. Experience in transportation industry highly desirable.
  • Must demonstrate proven successful experience working with the governance body and managing a senior leadership team of a nonprofit organization (minimum budget of $5 million).
  • Must demonstrate comfort level with people of influence and affluence. Must be able to deliver charismatic presentations to large and small groups within this audience, and successfully communicate benefits of establishing a formal relationship with the organization.
  • Minimum five (5) years’ experience fundraising for a nonprofit organization employing a variety of tools, e.g., annual fund, major gifts, etc. is required. Experience may be paid or voluntary.
  • Must demonstrate proven track record of achieving measurable objectives, as well as proven history managing subordinates against measurable objectives.
  • Must demonstrate effective organizational and analytical skills, with ability to prioritize quickly and with agility.
  • Must demonstrate effective communication skills, including but not limited to written and oral communication, online communication and marketing/brand management.
  • Must demonstrate effective relationship-building skills with audiences of diverse backgrounds and cultures. Experience reporting to a Board of Directors highly desirable. Contract negotiation skills a plus.

All final candidates will be subject to a criminal background check, credit check, and drug/alcohol screening prior to hire.

How To Apply:

Interested applicants should send a resume with cover letter to: HumanResources@RideSTC.org.

Be sure to reference how you heard about the opening and your salary requirements.

Deadline To Apply:

Resumes must be received by August 15, 2021.


Join the STC Team! Senior Transportation Connection is Hiring Drivers Immediately!

Senior Transportation Connection also has frequent part time openings for drivers.

Duties:

Drivers provide transportation for older adults and adults with disabilities to their appointments in Cuyahoga County. Duties include safety-checking vehicles, following assigned routes and delivering exceptional customer service.

Requirements:

Applicants must have a clean driving record with no more than 2 points, and be able to pass a background check and drug screen.

No CDL is required.

Locations and Times:

East and West Side routes are available and most shifts are weekdays.

Senior Transportation Connection currently has openings for Call Center Reservationists and Call Center/Dispatcher.

Duties:

Call center reservationists are responsible for answering incoming calls to schedule clients for appointments.

Call center/dispatchers are responsible for editing and modifying routes as necessary, and communicating with Drivers via two-way radio regarding pick up/drop off locations, fare rates, need for signatures, and related information..

Requirements:

Must pass criminal background check, and drug and alcohol screening prior to hire, and random drug and alcohol screening thereafter.

Locations and Times:

Our call center is located at the west side office and is open Monday-Friday 7 am- 5 pm.

Senior Transportation Connection employment application.Contact:

Call (216) 265-1489 today, or visit STC in person between 8:00 AM and 4:00 PM at 4735 West 150th Street, Suite A, Cleveland, Ohio 44135 (North of Brookpark Road).

You can type your information directly into this job application. Just download it, use the “Fill & Sign” option in Adobe Reader, save it and email it.

Or, complete, print and mail it to STC using the address below. You may also mail your resume, salary requirements and references to:

Senior Transportation Connection
Attention: Human Resources
4735 West 150th Street, Suite A
Cleveland, Ohio 44135

Or, email to info@ridestc.org.

STC. We look forward to taking you where you need to go!

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Accessible transportation for older adults

Get Going With STC

Do you have trouble getting around because you don’t drive? Are you age 60 or older, or have disability? STC will take you to medical appointments, senior centers, grocery shopping and more! Senior Transportation Connection provides coordinated, efficient, affordable transportation for seniors and adults with disabilities throughout Cuyahoga County, Ohio. If you're an older adult or someone with disabilities, learn how low cost rides with STC can help.

If you see your hometown or an agency you use here, call us to find out how you can get going with STC!

STC has accessible vehicles with ramps or lifts for easy, comfortable entry. “Door to door” assistance from trained drivers delivers exceptional customer service and a personal experience. When you reserve a ride, you will speak to a real person in our Cleveland-based Call Center -- No getting stuck in an automated menu, pressing buttons!

Our goal is to keep our passengers connected to their community activities, medical care and hot meals with friends. You will ride safely and in comfort if you use a wheelchair, walker or other equipment. If you need someone to help, your personal care aide can accompany you.

How it Works

Once approved, you can make reservations for trips three days or more in advance. The service is available weekdays. Your community defines where we travel, what kinds of trips are allowed, the fees and hours of operation. We confirm all this when you schedule your ride.

Since communities and agencies pay for most of the trip, we work together to keeps costs affordable and your fees manageable. STC also asks for charitable donations and grants to help cover the services’ costs. Make your gift to non-profit STC here.

Call STC today to find out how you can get going!