CUSTOMER STORIES

STC is More than Just a Ride

Passengers often build connections with our staff, especially drivers like Mignon, who recently was promoted to lead driver. “We were happy for her promotion, but we didn’t want you to take her away from us!” passenger June exclaims, hugging Mignon as the driver checks June’s seat belt. Mignon earns their support as she dodges rough spots in the road carefully. Despite her expert navigation, the ride is a little bumpy. The hardware on the wheelchair lift jangles, making the bumps seem even bigger.

June and her friends attend lunch and activities at The New Life Senior Center in East Cleveland. As the vehicle heads to the facility at The Salvation Army complex, the passengers point to places they remember: what has closed, where they shop, who serves a good fish dinner. They follow the progress of an RTA station renovation. These are lifelong public transportation users, who still catch the bus. STC is just a different kind of bus than the one they once boarded to work or shop downtown.

Mignon’s next stop is a suburban hospital to drop off James, a retired truck driver, at his medical appointment.  James remarks how much he enjoys seeing green lawns, shade trees and stately homes. June says she looks forward to seeing their winter holiday decorations.

As we pass through University Circle, James remembers being young and smitten, hiking down the hill from his childhood home to visit a girlfriend. He fished in the little pond near the Art Museum. He remembered favorite signs along the highway when his family took a trip to Euclid Beach Park. “When I saw the ad for POC beer, I knew where we were going!” he laughed at the memory. He was able to see two physicians on that trip, so while it was a long day for him, he accomplished much within his one round-trip per week. As he headed to his apartment, he thanked us for the ride and the memories.

When Family is Far Away, STC Keeps Seniors on the Go

Sadi Francis & Tiffani
Senior Transportation Connection (STC) is committed to providing comprehensive, efficient, and affordable transportation for senior adults in Cuyahoga County. But, our customers are not just the seniors who get on the bus –we’re also a vital service for family members who cannot be there to help.

Like many of us whose careers and life paths take us from our childhood homes, Staci Morgan lives in Columbus and her sister Tiffani Morgan lives in Akron. Their biggest concern for their mom Sadi Morgan and grandmother Francis Gallatin is transportation so they continue to live independently in their Olmsted Falls home. The sisters want the peace of mind knowing Sadi and Francis enjoy their lives to the very fullest.

“My mom and grandma have used STC for several years, Staci explained. It is the best, affordable way for them to continue to enjoy their independence. And, it brings me comfort knowing they have reliable transportation services.”

Many riders rely upon STC for their medical appointments, but that is not all we do! Sadi and Francis take full advantage of the social opportunities STC provides: Mom plays cards with friends and they both enjoy shopping. They have their freedom without asking friends for rides, or having their kids and grandkids weigh them down! Staci quipped.

They also value the drivers’ customer service and courtesy. Assistance with grocery bags and the door to door driver escort are especially helpful. All of the drivers are helpful, but Harold in particular is extremely kind. He has made a great impression on the entire family, Staci said.

Ten years ago, Olmsted Falls was among the first communities to contract with STC to provide transportation for its seniors. We are proud to celebrate a more than a decade of service ensuring Francis, Sadi and all its senior residents continue to enjoy living in their home community.

Our goal is to maintain a trusted service, so our passengers can sit back, relax, and enjoy the ride. For more information on STC services, please call 216-265-1489.

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Celebrating Connections Honors Gerald B. Chattman

STC honored board member Gerald B. Chattman, Esq. at its fourth fundraiser, Celebrating Connections. Jerry was honored for his commitment to coordinated, efficient and affordable transportation for seniors throughout Cuyahoga County. The Thursday, Oct. 4, 2018, event at Executive Caterers at Landerhaven featured a silent auction, raffle and dinner to raise funds to buy and maintain STC vehicles. The 200 guests raised enough to buy another fully-accessible bus for STC! His wife Winnie, daughter Elise Dayan and his friends Dale Nowak, Ed Weintraub and Steve Borstein entertained guests with stories about Jerry that highlighted his friendship, devotion to family, and charitable service. Accolades included proclamations from his home city of Pepper Pike. Thank you to our sponsors: Buckingham Doolittle & Burroughs, The Mt. Sinai Health Care Foundation and Western Reserve Area Agency on Aging. Generous contributors included Ron Braverman, Cleveland Clinic, and Millenia Restaurants. As a partner with Buckingham, Doolittle & Burroughs, LLC, Jerry chairs its Nonprofit & Foundation Practice Group, working on formation, governance, labor and litigation for major nonprofits. His distinguished legal career includes numerous awards for expertise in non-profit, labor relations, business and real estate transactions. Jerry joined the STC board in 2012 and served as treasurer from 2015-2018, guiding STC during its largest growth period since inception. Among other activities and honors, Jerry is President of the National Center for Nonprofit Enterprise. He is a board member for the Rape Crisis Center, Center for Prevention of Domestic Violence and the Cleveland Botanical Gardens. He is Board Vice President and Trustee at The Temple-Tifereth Israel. He has chaired both State of Ohio and Northern Region National Office of Volunteers of the March of Dimes; and is a Past President and a Life Trustee for Bellefaire. Jerry is pictured with his family (from left) Ron Braverman, Elise Dayan, Jerry, Winnie Chattman, Neela and Gregg Chattman.