FAQs

Who is eligible for Senior Transportation Connection services?

STC primarily serves adults aged 60+ residing within specific municipal or nonprofit service areas in Cuyahoga County, Ohio.CLICK HERE to see our full list of participating communities and non-profit organizations.

We do not serve assisted living or nursing facilities.

If you have a Personal Care Aide, the PCA must be registered with STC.

If you're still not sure, call STC at (216) 265-1489.

Can I use STC if I live in an assisted living or nursing facility?

No, STC does not serve assisted living or nursing facilities. These facilities typically provide their own transportation.

How do I enroll?

If you are a resident of Bedford, Middleburg Heights, North Olmsted, or North Royalton, click here to enroll now.

Otherwise, check this list of participating communities and call the respective local office number listed.

How do I schedule a ride after I am enrolled?

Once enrolled, call STC at (216) 265-1489 to schedule your trips.

Where can STC take me?

STC provides transportation to essential appointments and services, including medical appointments (dialysis, rehabilitation, etc.), senior center activities, shopping, and personal appointments. We cannot provide transportation home after surgery or any service where anesthesia was administered.

When can I ride?

You may request trips for appointments that start as early as 8:00AM, until 4:00 PM, Monday-Friday.

If your return trip is delayed, please call (216) 265-1489.

What are the hours of operation for the STC call center?

The call center is open Monday through Friday, from 7:00 AM to 5:00 PM.

What holidays is STC closed?

STC is closed on major holidays, including New Year’s Day, Martin Luther King Day, President's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

How much does a ride cost?

Your home community pays most of the cost. Depending on your location and destination, you may pay a small fare. Fares are set by your community or nonprofit provider. STC will confirm the fare when you book your trip.

How can my business advertise on an STC vehicle?

Contact us here or call at (216) 265-1489.

How can I make a donation?

‍Click here to donate in various denominations.

STC is a 501(c)(3) charitable organization; all contributions are tax-deductible.

How can I apply to work for STC?

Click here to apply for careers at STC! We have openings for drivers and call center staff. No CDL is required, but background checks are conducted.

What should I do if I have a complaint or concern?

Contact STC, and we will make every effort to resolve your issue.

What should I do if I believe I have been discriminated against?

You may file an administrative complaint with the FTA Office of Civil Rights. The form and filing instructions are available online.

How far in advance do I need to schedule a ride?

You can call up to two weeks in advance of your requested trip or as little as 3 days. We currently do not provide same day service.

Can I schedule recurring rides for regular appointments, such as dialysis?

Yes! Simply tell the call center when you schedule your first trip.

What happens if my appointment runs late and I miss my scheduled pickup?

Call 216-265-1489 if your appointment is running late and call if you finish early. We may be able to pick you up early.

Are the vehicles wheelchair-accessible?

Yes they are – our vehicles have either a motorized lift or ramp.

Can I request a specific pickup time?

STC arranges a pick up time for you based upon when your appointment is scheduled. If you are going shopping or on a personal appointment, we will try to schedule you as close to your requested time as possible.