FAQs

1: How do I get transportation from STC?
Check here to see if STC serves your community and then contact your local Department on Aging. If you’re still not sure, call STC at (216) 265-1489 ☎ and the Call Center staff can help you.

2: How much does a ride cost?
Your home community pays most of the cost of your trip. Depending on where you live and your your destination, you may pay a small fare. Fares are set by your community or nonprofit provider. STC does not set the amount you are charged, but we will confirm it when you book your trip.

3: Where will STC take me?
Most communities make medical appointments a top priority, including dialysis, rehabilitation appointments or other treatment. We cannot take you home after surgery or any service where you have had anesthesia. Other popular destinations include senior center activities, shopping and personal appointments.

4: When can I ride?
STC is on the road from 7:00 AM until about 4:00 PM. If you have booked your return trip and your appointment is delayed, please call (216) 265-1489 ☎. We will make sure you get home.

5: How can my business advertise on an STC vehicle?
Call STC at (216) 265-1489 ☎ or email info@ridestc.org ✉

6: I’d like to make a donation. Who can help?
You may donate online here in a variety of denominations. Your gifts help us to keep our fares low. Give the gift of independence and mobility to Cuyahoga County Seniors today. STC is a 501(c)(3) charitable organization. EIN: 30-0319480. All contributions are tax-deductible.

7: I’d like to work for STC. How can I apply?
STC has openings for drivers and call center staff. No CDL is required, however we conduct extensive background checks. For details, please see our Careers Page.

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Accessible transportation for older adults

Get Going With STC Do you have trouble getting around because you don’t drive? Are you age 60 or older, or have disability? STC will take you to medical appointments, senior centers, grocery shopping and more! Senior Transportation Connection provides coordinated, efficient, affordable transportation for seniors and adults with disabilities throughout Cuyahoga County, Ohio. If you're an older adult or someone with disabilities, learn how low cost rides with STC can help. If you see your hometown or an agency you use here, call us to find out how you can get going with STC! STC has accessible vehicles with ramps or lifts for easy, comfortable entry. “Door to door” assistance from trained drivers delivers exceptional customer service and a personal experience. When you reserve a ride, you will speak to a real person in our Cleveland-based Call Center -- No getting stuck in an automated menu, pressing buttons! Our goal is to keep our passengers connected to their community activities, medical care and hot meals with friends. You will ride safely and in comfort if you use a wheelchair, walker or other equipment. If you need someone to help, your personal care aide can accompany you. How it Works Once approved, you can make reservations for trips three days or more in advance. The service is available weekdays. Your community defines where we travel, what kinds of trips are allowed, the fees and hours of operation. We confirm all this when you schedule your ride. Since communities and agencies pay for most of the trip, we work together to keeps costs affordable and your fees manageable. STC also asks for charitable donations and grants to help cover the services’ costs. Make your gift to non-profit STC here. Call STC today to find out how you can get going!