FAQs

  1. How do I get transportation from STC?
    Check Here to see if STC serves your community and contact your local Department on Aging. If you’re still not sure, call STC at 216-265-1489 and the Call Center staff can help you.
  2. How much does a ride cost?
    Your home community pays most of the cost of your trip. Depending on where you live and you’re your destination, you may pay a small fare. Fares are set by your community or nonprofit provider. STC does not set the amount you are charged, but we will confirm it when you book your trip.
  3. Where will STC take me?
    Most communities make medical appointments a top priority, including dialysis, rehabilitation appointments or other treatment. We cannot take you home after surgery or any service where you have had anesthesia. Other popular destinations include senior center activities, shopping and personal appointments.
  4. When can I ride?
    STC is on the road from 7 am until about 4 pm. If have booked your return trip and your appointment is delayed, please call         216-265-1489. We will make sure you get home.
  5. How can my business advertise on an STC vehicle?
    Call Chris Pakiz at 1-216-265-4104 or email cpakiz@ridestc.org
  6. I’d like to make a donation. Who can help?
    STC is a not-for-profit organization and your gift will help keep our fares low. Contact Catherine Ciha at 1-216-265-3008 email cciha@ridestc.org, or donate HERE.
  7. I’d like to work for STC. How can I apply?
    STC has frequent part time openings for drivers. No CDL is required, however we conduct extensive background checks. For more details, see our CAREERS page.
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A few important reminders for safe winter travel

STC wants all of us to stay safe during cold winter weather. Here are a few tips for our passengers:

We understand that your plans may change with the weather. Please cancel your trip as soon as possible! Leave a message after working hours at (216) 265-1489.

It’s easy to slip and fall, so please make sure your driveway and walkways are clear and shoveled. It’s for your safety as well as our drivers.

We often leave something behind when we're bundled up! Before exiting the vehicle, make sure you have your hat, gloves, and personal items.

Please be patient. (We will be, too!) Snow, ice, traffic accidents affect our travel and we do our best to be on time. During winter, more factors are beyond our control.

Thank you for traveling with STC!