Who Can Use STC Services

Generally, STC transportation services are available to seniors age 60 and older who reside within one of the municipal or nonprofit provider jurisdictions or service area boundaries.

In addition, some municipal and nonprofit providers expand or limit eligibility by age (i.e. seniors 55 and older) or specialized populations (i.e. persons with disabilities).

Please contact STC at 216-265-1489 for more information.

Click here to view all available areas for service.

Complaints & Concerns

STC complies with all nondiscrimination requirements in the provision of our services to the public. If you have a concern, please contact us and we will make every effort to resolve your issue.

If you believe you have been discriminated against, you may file an administrative complaint with the FTA Office of Civil Rights. The form and filing instructions are found here.

Check Your Local Community’s Registration Process
(If your community is not listed, STC does not currently provide service there.)

If you are a resident of any of these communities, please call the number provided to register with them.
They will then send your information to STC to be included in our system.
From that point, you would call us here at STC directly, (216) 265-1489, to schedule your trip or trips.

Bedford – Parks and Rec(440) 735-6570
Broadview Heights – Dept. of Human Services(440) 526-4357
Chagrin Falls – Kristy Holmes(440) 247-5050
Cleveland – Dept. of Aging(216) 664-2833
Highland Heights, Lyndhurst, Mayfield Heights, Mayfield Village, South Euclid Contact Community Partnership On Aging(440) 442-2628
Lakewood(216) 521-1288
Maple Heights – Senior Center(216) 587-5481
Orange 831-8601
Parma(no new applications at this time)
Shaker Heights – Shaker Heights Community Center(216) 491-1360
Solon(440) 349-6363

If you are a resident of any of these communities, then please fill out the form below and email or regular mail it to the STC office as noted on the form.

Middleburg Heights

North Olmsted

North Royalton

Richmond Heights

University Heights

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Accessible transportation for older adults

Get Going With STC

Do you have trouble getting around because you don’t drive? Are you age 60 or older, or have disability? STC will take you to medical appointments, senior centers, grocery shopping and more! Senior Transportation Connection provides coordinated, efficient, affordable transportation for seniors and adults with disabilities throughout Cuyahoga County, Ohio. If you're an older adult or someone with disabilities, learn how low cost rides with STC can help.

If you see your hometown or an agency you use here, call us to find out how you can get going with STC!

STC has accessible vehicles with ramps or lifts for easy, comfortable entry. “Door to door” assistance from trained drivers delivers exceptional customer service and a personal experience. When you reserve a ride, you will speak to a real person in our Cleveland-based Call Center -- No getting stuck in an automated menu, pressing buttons!

Our goal is to keep our passengers connected to their community activities, medical care and hot meals with friends. You will ride safely and in comfort if you use a wheelchair, walker or other equipment. If you need someone to help, your personal care aide can accompany you.

How it Works

Once approved, you can make reservations for trips three days or more in advance. The service is available weekdays. Your community defines where we travel, what kinds of trips are allowed, the fees and hours of operation. We confirm all this when you schedule your ride.

Since communities and agencies pay for most of the trip, we work together to keeps costs affordable and your fees manageable. STC also asks for charitable donations and grants to help cover the services’ costs. Make your gift to non-profit STC here.

Call STC today to find out how you can get going!