STC Confidentiality Policy

(Privacy Practices)

STC employees will have access to highly-confidential information. STC collects certain personal information from members of the public who use the services coordinated by STC. This information consists of data such as a person’s name, address and age. Information is collected and used only for legitimate purposes and practices relating to delivery of services to those persons. Protecting the confidentiality of such information is the employee’s responsibility and disclosure of such information is prohibited.

STC employees will also have access to other STC records, files and information which are confidential in nature. The confidentiality of this information must also be preserved. Any STC records, files, paperwork, photographs, film or other information must not be removed from STC premises without the prior consent of the Executive Director and must be returned to STC upon separation of employment.

Any violation of this policy may result in disciplinary action, including termination of employment.

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A few important reminders for safe winter travel

STC wants all of us to stay safe during cold winter weather. Here are a few tips for our passengers:

We understand that your plans may change with the weather. Please cancel your trip as soon as possible! Leave a message after working hours at (216) 265-1489.

It’s easy to slip and fall, so please make sure your driveway and walkways are clear and shoveled. It’s for your safety as well as our drivers.

We often leave something behind when we're bundled up! Before exiting the vehicle, make sure you have your hat, gloves, and personal items.

Please be patient. (We will be, too!) Snow, ice, traffic accidents affect our travel and we do our best to be on time. During winter, more factors are beyond our control.

Thank you for traveling with STC!