Careers

Are you ready to make a meaningful impact in your community? Explore the exciting career opportunities at Senior Transportation Connection (STC). We are currently seeking qualified candidates for the following career opportunities.

Call Center Supervisor

senior transportation connection CCS job descriptionThis role is responsible for supervising and coordinating activities of the call center and assigned administrative staff. The Call Center Supervisor will assist staff during challenging calls and troubleshoot matters as they arise. They will act as a single point-of-contact for group and special trip arrangements, and will ensure standards, policies, and initiatives are met consistently. This person will also provide orientation and training to ensure accurate and high-quality service delivery, and will monitor staff performance using technical and managerial tools, addressing areas of concern.

Qualified applicants should have a minumum of three years’ supervisory experience and a high school diploma or equivalent. Experience supervising call center operations is highly desirable, along with budgetary and reporting experience.

For the full list of responsibilites and qualifications, view this job description.

To Apply: Send your resume with a cover letter to HR@RideSTC.org. In the email, please include how you heard about the opening along with your salary requirements. Resumes must be received by April 12, 2024.

Drivers

Our drivers provide transportation for older adults and adults with disabilities to their appointments in Cuyahoga County. Duties include safety-checking vehicles, following assigned routes and delivering exceptional customer service.

Applicants must have a clean driving record with no more than 2 points. They must pass a criminal background check and a drug and alcohol screening prior to hire, and random drug and alcohol screenings thereafter. No CDL is required.

East and West Side routes are available and most shifts are weekdays. We also have frequent needs for part-time drivers.

Senior Transportation Connection employment application.To Apply:

Senior Transportation Connection
Attention: Human Resources
4735 West 150th Street, Suite A
Cleveland, Ohio 44135

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Accessible transportation for older adults

Get Going With STC Do you have trouble getting around because you don’t drive? Are you age 60 or older, or have disability? STC will take you to medical appointments, senior centers, grocery shopping and more! Senior Transportation Connection provides coordinated, efficient, affordable transportation for seniors and adults with disabilities throughout Cuyahoga County, Ohio. If you're an older adult or someone with disabilities, learn how low cost rides with STC can help. If you see your hometown or an agency you use here, call us to find out how you can get going with STC! STC has accessible vehicles with ramps or lifts for easy, comfortable entry. “Door to door” assistance from trained drivers delivers exceptional customer service and a personal experience. When you reserve a ride, you will speak to a real person in our Cleveland-based Call Center -- No getting stuck in an automated menu, pressing buttons! Our goal is to keep our passengers connected to their community activities, medical care and hot meals with friends. You will ride safely and in comfort if you use a wheelchair, walker or other equipment. If you need someone to help, your personal care aide can accompany you. How it Works Once approved, you can make reservations for trips three days or more in advance. The service is available weekdays. Your community defines where we travel, what kinds of trips are allowed, the fees and hours of operation. We confirm all this when you schedule your ride. Since communities and agencies pay for most of the trip, we work together to keeps costs affordable and your fees manageable. STC also asks for charitable donations and grants to help cover the services’ costs. Make your gift to non-profit STC here. Call STC today to find out how you can get going!